
If hail, a storm or an impact has damaged your solar, NG Elec inspects the system, writes a damage report with thermal drone images and quotes the repair for your insurer. Once your claim's approved, our licensed electricians repair or replace it.
We'll call you within one business day. Need us sooner? Call 0425 322 552.
A solar insurance claim usually needs evidence of the damage and a repair quote. NG Elec provides both: a thermal drone and zoom inspection that pinpoints cracked cells and hot spots, a written report with a licensed electrician's recommendation, and an itemised repair or replacement quote. In hail season, a home hail check is $149.
Is this you?
Hail can crack cells without breaking the glass, so damage isn't always obvious from the ground.
Your monitoring app shows less than you'd expect for the weather.
Visible damage you can see from the ground. Please don't get on the roof to check. Damaged panels can still carry live current.
New error codes or tripping after a storm.
If their system took a hit, yours may have too.
What we do
We inspect, report, quote and fix, so you're dealing with one contractor from start to finish.
A DJI Matrice 4T thermal and zoom camera over every panel, flown by a CASA-licensed pilot. See thermal drone inspections.
A panel map, flagged panels with thermal and zoom images, inspection conditions and our recommendation, ready to send to your insurer.
Every part named and priced, so your insurer can assess the claim.
Isolators, cabling and inverter tested by a licensed electrician.
Damaged panels, inverters or the whole system replaced with approved components, from AIKO, Jinko and Trina panels to Fronius, GoodWe, Sungrow and Sigenergy inverters.
“the install was organised and implemented in a very efficient, professional and safe manner.”David, Jul 2023 · verified review on SolarQuotes
How it works
Call 0425 322 552 or send the form. Stay off the roof, as damaged panels can still carry live current.
We fly a thermal and zoom inspection on a sunny day and send you a written report.
You get an itemised repair or replacement quote to lodge with your claim.
Once it's approved, licensed electricians do the work, test the system and sign it off.
Pricing
A standard solar inspection and report starts from $220 incl GST. Insurance reports take more work and cost more, and we tell you the price before we start. The $149 hail check covers a thermal and zoom inspection of a home system with a written report, and a full thermal inspection is normally $750 (both incl GST). Repairs are quoted on what we find, and what your policy covers is up to your insurer. See our price guide.
FAQ
Many policies do, but it depends on your policy, so check with your insurer. We give you the evidence and the repair quote; the decision on the claim is theirs.
The report includes thermal and zoom images of each fault, the inspection conditions and a licensed electrician's recommendation. That's the kind of evidence insurers ask for, but the decision on your claim is always theirs.
As soon as you can. Hail damage isn't always obvious from the ground, and a report close to the storm makes it clearer what was damaged and when. Our guide to hail damage on solar panels explains what to look for.
A standard solar inspection and report starts from $220 incl GST. A report for an insurance claim takes more work, so it costs more, and we'll give you the price upfront. In hail season, the $149 hail check is often the quickest first step. See our price guide.
A thermal flyover of your home array, a close-up zoom check for cracked glass and frames, a written report with flagged panels, and a repair or replacement quote if we find damage. Thermal inspections are normally $750.
Yes. We inspect, quote and repair damaged systems whoever installed them. For other faults, see solar repairs and maintenance.
Yes. Business rooftops and larger arrays are quoted on system size and reporting needs.
If your cover allows, we remove it and install a new system with current approved components. It's also a good time to think about adding a solar battery, which we can quote separately.
Free quote
Tell us where you are and when the storm hit. We'll call to lock in a sunny day for the inspection. Or call 0425 322 552. The $149 price applies to homes.
A local consultant calls within one business day to ask a few questions.
We look at your roof, bills and switchboard, using satellite and drone imagery where it helps.
Clear pricing with rebates already taken off. No pressure, no call centre.
We'll be in touch within one business day.
Also from NG Elec
Call the team on 0425 322 552, Monday to Friday, 8am to 5pm.